Frequent questions
Frequent questions
- Is there free parking, and how far is it from the hotel? Yes, there is. The free parking is located 600 meters from the hotel (Parking Paradis).
- How can I get to the hotel on foot? Good morning. To reach the hotel and the sanctuary, you need to take bus number 5 and get off at the (Pont Vieux) stop. The hotel is 40 meters from the stop.
- Can we book half board or full board if we are individual guests? Good morning. Our hotel can only offer you breakfast. Our restaurant usually serves groups such as pilgrims.
- What is the distance between the hotel and the railway station? Good morning. The hotel is 4.2 km from the train station.
- Is there a hairdryer in the rooms? Good morning. Yes, we have one. All rooms are equipped with a hairdryer.
- How can I get to the hotel from Lourdes airport, and what are the available transport schedules? Good morning. There are three ways to get to Lourdes: SHUTTLE BUSES: www.tlp.aeroport.fr/navettes-bus for schedules. They will arrive at Lourdes railway station (SNCF Avenue de la Gare) or the Bus station (Place Capdevielle), or you can use the taxi service.
- What time can we check in? Good morning. You can check in from 2:00 PM, subject to availability, or earlier.
- Can we leave the rooms at any time? Good morning. Check-out is available from 11:00 AM. We can store your luggage for a few hours before you leave the hotel.
- Can I choose the room I will stay in at the hotel? Yes, you can. You can select your preferred room through our website, via email, or by phone.
- Can you confirm the breakfast service? Good morning. Breakfast is available from 7:00 to 9:00 AM every day.
- Is there private parking at the hotel? Good morning. There are some paid private parking spaces inside the building, in front of the hotel, or outside near the river, 40 meters from the hotel.
- Can we park a bus near the hotel? Good morning. There is a bus parking lot called Arrouza, 900 meters from the hotel.
- How can I contact the hotel? Good morning. You can contact the hotel by email, phone call, postal mail, or by following the hotel's address. We are always ready to assist our guests.
- Sorry, but I can't find my booking ticket, and I need to pay. How can you help me? Don't worry, we just need your ID and the booking date, and we will find your reservation.
- Can I pay with a voucher? Good morning. We only accept France vouchers, and they can be used to make a reservation only on the official website.
- Is there air conditioning in the hotel? Good morning. Yes, we have air conditioning and a fan.
- What is the distance between the hotel and the Sanctuary of Lourdes? Good morning. The hotel is located next to the Marie Saint Frai monument since 1874 and 307 meters from the Sanctuary of Lourdes. About a 6-minute walk.
- Is there a minibar in the rooms? Good morning. The hotel has a 24-hour bar on the ground floor.
- Can we cook inside the room? Good morning. You can eat and have pre-cooked food.
- Is there a refrigerator in the room? Rooms are equipped with a small fridge for beverages.
- Can I smoke in the hotel? Good morning. Smoking is prohibited in the hotel due to the fire alarm. We have designated smoking areas.
- Are towels and toiletries provided during housekeeping? Yes, they are. All rooms include towels and toiletries.
- Do I have to pay for parking if I am a person with reduced mobility? Good morning. There are some free parking spaces for people with reduced mobility (Parking Paradis) 500 meters from the hotel, or (Avenue Peyramale) has 2 paid public spaces 40 meters from the hotel.
- Does the hotel have a gym? Good morning. Our hotel has training rooms open daily from 7:00 AM to 10:00 PM.
- Does the hotel have an elevator? Good morning. Yes, we have two elevators per floor available for everyone.
- Does the hotel have rooms for people with reduced mobility? Good morning. Yes, we have some rooms on each floor inside the hotel.
- Can I watch pay-per-view channels on TV? Good morning. All rooms have smart TVs and free Wi-Fi.
- How much does a reservation cost at your hotel? Good morning. Rates depend on the type of room and the period you book. For more information, please visit our official website.
- Does the hotel provide reception services? Good morning. Yes, we have additional facilities for every guest. The reception is available 24/7.
- Can you store our luggage at the hotel after we check out? Good morning. Yes, we can store your luggage for a few hours at the reception.
- Would you recommend your hotel to families? Good morning. Our hotel offers rooms that can accommodate 3 to 4 people.
- What is the distance between the hotel and the city center? Our hotel is located 10 minutes from the city center and the Halle market.
- In which neighborhood is the hotel located? The hotel is located in the Sanctuary district of Lourdes.
- What cities are nearby? Nearby cities include: Tarbes (20 km); Argeles-Gazos (13 km); Bagnères de Bigorre (22 km); Pau (39 km).
- What type of breakfast does the hotel offer? Good morning. For breakfast, we offer fresh and hot food available in self-service from 7:00 to 9:00 AM.